For many clients, the idea of a work crew invading their home is intimidating, but here are some helpful tips to ensure you and your crew make the process a smooth one.
First impressions are lasting impressions.
Your first interaction with a potential client will set the tone for the entire job. Be polite and professional in your words and body language, both with the client as well as with any of their family or neighbors you might meet. If on the phone, be sure you are genuine and focused on the conversation at hand.
Respect your commitments.
Show up at the promised time every day, and communicate as promptly as possible if you are running late. Unexpected delays happen to everyone, but the more active you are in your communication, the more you will demonstrate that you care about the client and the job they have hired you to do.
Be considerate.
Remodeling can be a messy process, but don’t leave materials in disarray or trash lying around. Unless the homeowner has given specific permission, do not smoke in or near their home or utilize their furniture. Lastly, if you play music while you are working, make sure not to disturb those nearby with inappropriate lyrics or excessive volume levels.
Remember, the only thing you should leave behind when you are done is a finished project.
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