Communication is the key to success in any business, especially when it comes to property management. Here are some customer service tips that can be applied to communicate with your tenants effectively:
- Present Clear and Detailed Expectations - In your agreement, leave no room for a gray area. Make sure to address all questions on both sides so that tenants know what they are signing up for.
- Maintain Professionalism - By keeping a professional air when corresponding, your tenants will feel confident that you are serious, reliable and respectable. Remain friendly, but be sure to keep a clear line between friend and landlord.
- Be Proactive and Available - Be certain you are easy to reach, and that you are actively updating your tenants on ongoing processes or repairs. Be sure to notify tenants when you leave for vacation and tell them steps to take should something arise. These small details will make them feel as if they are your priority.
- Stay Organized - Maintain a filing system to ensure you keep track of all relevant documents and that they are readily available. This method will show your tenants that you on top of things and that you treat their information with care.
