While it may be fairly easy to secure jobs following a crisis, maintaining and growing a customer base takes more than the lowest bid and quickest turnaround; it takes trust! Clients are unlikely to call again if you have broken their trust, whether intentionally or unintentionally. Although you cannot control every detail and manage all possible scenarios, you can begin and end your relationship with a customer fostered with trust.
So, how do you build trust with a customer? Let’s look at a few tips....
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